Last Updated: 17/03/2026

Thank you for shopping with Motzu Auto Care™. We are committed to delivering premium automotive detailing and auto care products with quality, reliability, and customer satisfaction at the core of our brand.

This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be provided for purchases made through:

www.motzuautocare.com

1. Eligibility for Returns

Return or replacement requests may be accepted in the following situations:

• Wrong product delivered
• Product damaged during transit
• Manufacturing defect
• Leakage or damaged packaging during shipping

Customers must initiate return requests within 7 days of delivery.

To request a return or replacement, please contact our support team with:

• Order number
• Clear photos/videos of the product and packaging
• Brief explanation of the issue

2. Conditions for Return Approval

To qualify for a return or replacement:

• Product must be unused
• Product must be in original packaging
• Invoice or proof of purchase must be available
• Photos/videos may be required for verification

Returns may not be approved if:

• Product has been used
• Product is damaged after delivery due to improper handling
• Packaging is missing or heavily damaged

3. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Opened or used products
• Products damaged due to incorrect usage
• Products purchased during special promotional or clearance sales
• Items returned without original packaging
• Minor packaging wear caused during shipping or handling

4. Replacement Process

If a return request is approved, Motzu Auto Care™ may offer:

• Product replacement
  or
• Store credit

depending on product availability and the nature of the issue.

Replacement products may be shipped after verification or after receiving the returned item, depending on the case.

5. Refund Process

Approved refunds will be processed through the original payment method used during checkout.

Refund timelines may vary between 5–10 business days depending on:

• Payment gateway
• Banking partners
• Processing timelines

For Cash on Delivery (COD) orders, refunds may be processed through:

• Bank transfer
• UPI transfer
• Alternative verified payment methods

6. Shipping Charges

Shipping charges are generally non-refundable unless:

• Incorrect product was delivered
• Product arrived damaged
• Manufacturing defect is confirmed

In eligible cases, Motzu Auto Care™ may arrange reverse pickup or provide return shipping instructions.

7. Return Shipping

For approved returns, reverse pickup may be arranged through our logistics partners where available.

If reverse pickup service is unavailable in the customer’s area, customers may be requested to ship the product to the address provided by our support team.

Return shipping instructions will be shared after approval of the return request.

8. Order Cancellation

Orders may be cancelled before shipment by contacting our support team.

Once an order has been shipped, cancellation requests may not be accepted.

9. Contact Information

For return, replacement, or refund-related assistance, please contact:

Motzu Auto Care™

📧 contact@motzuautocare.com
📞 +91 8700043842
🌐 www.motzuautocare.com

10. Policy Updates

Motzu Auto Care™ reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be reflected on this page with the updated revision date.